Support

Frequently Asked Questions

Frequently Asked Questions

What products and services does Ball and Shaft offer?

Ball and Shaft offers a diverse range of home furnishings and accessories, including Furniture, Bedroom Furniture, Bedding, Pillow Covers & Shams, Platform Bed Frames, Storage & Display, Tables, Pillows, Buckwheat Millet Hull products, Adjustable Beds, Decor, and Accessories. We aim to provide high-quality items that blend style with comfort and functionality.

Do you offer platform bed frames?

Yes. We offer a selection of platform bed frames designed to provide sturdy support and a clean, modern look. Availability may vary by season, and we offer clear specifications on size, material, and finish for each product.

What materials do your bedding and textiles use?

Our bedding and textile products use a variety of materials, including natural fibers and blends. Each product page lists the specific materials, care instructions, and any certifications to help you choose the right option for your needs.

Do you offer adjustable beds?

Yes. We offer adjustable bed bases that allow you to raise or lower the head and/or foot sections for personalized comfort. Please review product specifications for motor power, remote features, and compatibility with headboards and frames.

What is Buckwheat Millet Hull and where is it used?

Buckwheat Millet Hull is a natural filler used in some pillows or cushions to provide supportive, breathable comfort. It is lightweight, moldable, and often used for ergonomic neck support. Product pages detail fill material, care, and suitability for different sleeping positions.

Do you ship internationally?

We offer shipping options for eligible destinations. Shipping availability, rates, and delivery times vary by location and product type. You can view estimated shipping costs at checkout or contact our support team for assistance.

What is your return policy?

We accept eligible returns within a specified window from the delivery date, provided the items are in unused condition with all original packaging. Some exclusions may apply to custom or clearance items. Please review our full Return Policy on the Returns page for details.

How can I track my order?

After your order ships, you will receive a tracking number by email. You can also track orders by logging into your account and viewing the Order History page. If you need help, our support team can provide tracking assistance.

What payment methods are accepted?

We accept major credit/debit cards, and may offer additional payment options such as PayPal or other regional methods. The available options will be shown at checkout.

How do I care for my furniture and textiles?

Care instructions vary by product and are listed on each item page. In general, follow recommended cleaning methods, avoid harsh chemicals, and use protective measures to extend the life of your furniture and textiles. For delicate or high-value items, contact our support team for guidance.

Do you offer customization or made-to-order options?

Some items may be available for customization or made-to-order. Availability, lead times, and pricing will be shown on the product page or can be confirmed by contacting our sales team.

How can I contact Ball and Shaft customer service?

You can reach us via the Contact page on our site, email support@ballandshaft.com, or by calling our customer service line. Our team is available to help with product questions, orders, and after-sales support.

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